Improving Access, Cutting Red Tape

This article, originally published in the April 2017 issue of American Publication Human Services Administration’s Policy and Practice magazine, highlights five lessons learned from the Work Support Strategies initiative that helped states improve access to benefits while reducing the burden of the bureaucratic processes. WSS shows that when states commit to an improved vision for delivery of services, build a culture of inquiry and learning, and bring together policy, business process improvements, and technology, they can make major improvements—and have real impacts—within the current legislative framework.